Introducing Agent Router Enterprise: Managed LLM & MCP Gateways + AI Guardrails in Your Dedicated Instance

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Automated Oversight
For Payment Disputes

Run dispute and chargeback agents in production with predictable behavior, enforced response rules, and audit-grade accountability.

  • Predictable dispute classification and response behavior across runs
  • Runtime enforcement of network rules, evidence handling, and escalation logic
  • Clear attribution and traceability for every AI-generated action and submission

AI Challenges in Payment Disputes

1

Ingest dispute evidence

BUSINESS FRUSTRATION

Reconciling conflicting information produces inconsistent dispute summaries

TECHNICAL CHALLENGE

LLM extraction differs across runs and model versions

2

Classify dispute reason

BUSINESS FRUSTRATION

Miscategorized disputes trigger the wrong network rules leading to representment failures and write-offs

TECHNICAL CHALLENGE

Non-deterministic classification behavior

3

Apply network & issuer rules

BUSINESS FRUSTRATION

Rules are applied inconsistently, risking lost disputes or fines

TECHNICAL CHALLENGE

Policies are not enforced at runtime

4

Generate dispute response

BUSINESS FRUSTRATION

Responses cannot be reconstructed during audits or appeals

TECHNICAL CHALLENGE

Lack of end-to-end provenance across inputs and outputs

5

Submit to network/ issuer

BUSINESS FRUSTRATION

Unpredictable behavior creates liability for banks (eat losses and punitive fines)

TECHNICAL CHALLENGE

No guardrails ensuring behavior stays within approved bounds

6

Escalate edge cases

BUSINESS FRUSTRATION

Humans re-handle entire cases because agent confidence is opaque

TECHNICAL CHALLENGE

Escalation logic lacks visibility into agent decision quality

How Tetrate Enables Safe Autonomy

Runtime Enforcement By Design

Define and enforce network rules, evidence requirements, and response constraints at runtime to avoid invalid submissions.

Bounded Agent Behavior

Ensure dispute classification and response generation remain consistent across cases and reruns.

Audit-Ready Architecture

Architect agents to automatically capture the full chain of evidence, decisions, and submissions to support appeals and audits.

Achieve Agent ROI

Define, enforce, and evolve agent performance metrics as models, context, and workflows change.

From demos to
production-grade agents

1.

Define operational boundaries

2.

Enforce behavior at runtime

4.

Prove readiness continuously

3.

Expand autonomy safely

1.

Define operational boundaries

Approved dispute classifications, network rules, evidence requirements, and submission constraints. Clear limits on what agents can do.

Tetrate features

LLM and MCP catalog with approved resources and access policies

2.

Enforce behavior at runtime

Validate classifications, evidence, and responses before submission. Prevent invalid filings, rule violations, and unauthorized actions.

Tetrate features

Runtime enforcement, prompt blocking, DLP, and consistency checks

3.

Expand autonomy safely

Increase automated dispute handling as accuracy stabilizes. Reduce manual rework by delegating repeatable cases with control.

Tetrate features

Readiness standards, automated evaluation pipelines

4.

Prove readiness continuously

Maintain records of dispute actions, evidence, and submissions. Support appeals and examinations with regulator-ready documentation.

Tetrate features

Metrics export, traces, audit trails, and compliance reporting

1.

Define operational boundaries

Approved dispute classifications, network rules, evidence requirements, and submission constraints. Clear limits on what agents can do.

Tetrate features

LLM and MCP catalog with approved resources and access policies

2.

Enforce behavior at runtime

Validate classifications, evidence, and responses before submission. Prevent invalid filings, rule violations, and unauthorized actions.

Tetrate features

Runtime enforcement, prompt blocking, DLP, and consistency checks

4.

Prove readiness continuously

Maintain records of dispute actions, evidence, and submissions. Support appeals and examinations with regulator-ready documentation.

Tetrate features

Metrics export, traces, audit trails, and compliance reporting

3.

Expand autonomy safely

Increase automated dispute handling as accuracy stabilizes. Reduce manual rework by delegating repeatable cases with control.

Tetrate features

Readiness standards, automated evaluation pipelines

Outcomes That Matter

Faster dispute resolution

Faster dispute resolution without increased loss rates

Fewer disputes

Fewer disputes requiring manual rework

More consistent dispute outcomes

More consistent dispute outcomes across teams

Clear attribution

Clear attribution of AI-generated decisions for reviews

Prove how dispute agents behave.

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Move agents from
prototype to production

Agent Router Enterprise gives engineering teams the controls, visibility, and accountability required to run credit agents safely in production.